Once product is shipped, an SMS and E-mail on registered contact number and e-mail id is sent to the buyer containing courier company name and tracking number (airway bill number). You can track the order on the courier company’s website with the airway bill number or you can simply go to the Buyer workbench and see the current status
The product is dispatched as per the lead time displayed on the website next to the product. Once shipped, it could take anywhere between 3-10 days depending on the address specified. Please note that delivery timelines mentioned are estimates and actual delivery time is based on availability of product and address where it is to be delivered.
On rare occasion that your order is delayed, please check messages on your email id or mobile for updates. Please get in touch with us in case of an escalation.
As per company policy, a package can’t be opened before accepting delivery. In case you have a concern after receipt, you can get in touch with us for resolution.
We advise you to be sure of the requirements and reach out to us to clarify any doubts before ordering. The order can be cancelled before it is dispatch by calling or writing to customer support
RacknSell can cancel the order under following circumstances
Product can be returned under following circumstances
However, return can’t be processed under following circumstances
Pl ensure following before initiating a return
You must initiate return process within 7 days of receipt by calling or writing to customer support. If the product is available on the portal, replacement shall be made. Else order will be cancelled.
For cash on delivery orders, we will get in touch with you to get bank details for processing refund.
You can pay multiple ways for your purchase – Bank transfer (Net Banking / NEFT / RTGS), DD, Credit / Debit cards.
In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate. If your account is debited after a payment failure, it is normally rolled back to your bank account within 7 days. In case payment has been successfully made to us, the order shall be placed by us. Please reach out to us to confirm if you have any queries.
We use the trusted payment gateway partners that use secure encryption technology to keep your transaction details secure and confidential at all times. Also, we don’t store any of your financial information with us.
We take fraud detection and prevention very seriously and take steps to ensure that all transactions are genuine and authorized. We along with our online payment partners monitor the online payments continuously for any suspicious activity. Any fraudulent activity is flagged for manual investigation and the transaction is kept on hold till its veracity is confirmed.
The prices appearing on the checkout stage are final and all inclusive. Additional delivery charges may apply as per company policy and they too are visible on the checkout stage.
All products sold on RacknSell are subject to Manufacturer’s warranty.
Please follow the instructions provided in the information booklet or user manual to avail warranty services. RacknSell will help facilitate but warranty claim settlement is carried out by the manufacturer as per their warranty terms.