RacknSell believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
We advise buyer to be sure of the requirements and reach out to us to clarify any doubts before ordering. If for some reason, you have to cancel an order, please do so within 24 hours of placing the order.
All products sold on RacknSell are subject to Manufacturer’s warranty. Please follow the instructions provided in the information booklet or user manual to avail warranty services. RacknSell will help facilitate but warranty claim settlement is carried out by the manufacturer as per their warranty terms.
A product can be returned under following circumstances
If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Other than the circumstances mentioned above, return can’t be processed for following
Pl ensure following before initiating a return
You must initiate return process within 2 days of receipt by calling or writing to customer support. If the product is available on the portal, replacement shall be made. Else order will be cancelled.
Refunds will be made in the same form that the payment is received as per following
For cash on delivery orders, we will get in touch with you to get bank details for processing refund.