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RacknSell believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Cancellation

We advise buyer to be sure of the requirements and reach out to us to clarify any doubts before ordering. If for some reason, you have to cancel an order, please do so within 24 hours of placing the order.

  • If the cancellation is done before your product is shipped
    - If you cancel your order before your product has been shipped, we will refund the entire amount.
  • If the cancellation is done after your product is shipped:
    - If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Return

All products sold on RacknSell are subject to Manufacturer’s warranty. Please follow the instructions provided in the information booklet or user manual to avail warranty services. RacknSell will help facilitate but warranty claim settlement is carried out by the manufacturer as per their warranty terms.

A product can be returned under following circumstances

  • Product is physically damaged / defective
  • Wrong product has been delivered
  • Packaging has visible damages

If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care or email us at support@racknsell.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Other than the circumstances mentioned above, return can’t be processed for following

  • Product is damaged because of use or handling by the customer
  • Any part, item, consumable has been used or missing
  • Invoice / price tags/ labels/ brand packaging/ promotional material / manuals are missing
  • The Products have been tampered with or the serial number marking has damages
  • Items that are mentioned as Exempted/non-returnable items in product catalogue

Pl ensure following before initiating a return

  • Product is not used.
  • Brand packing is intact and all tags/ labels are in place.
  • Invoice is available

You must initiate return process within 2 days of receipt by calling or writing to customer support. If the product is available on the portal, replacement shall be made. Else order will be cancelled.

Refund

Refunds will be made in the same form that the payment is received as per following

  • If the refund is requested before the shipment is dispatched, refund shall be initiated within a day of receiving the call or email.
  • For accepted returns, refund shall be initiated after a quality check is completed on the returned item. 

For cash on delivery orders, we will get in touch with you to get bank details for processing refund.